Traditional Customer Service Measurement Which Has Relied on Internally Generated

question 15

Multiple Choice

Traditional customer service measurement which has relied on internally generated statistics regarding such measurements as fill rates, on-time delivery, and response time to inquiries does not provide a clear understanding of customer ________.

• A) quality
• B) specifications
• C) minimum requirements
• D) expectations

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Definitions:

Child Labor

Employment of children in any work that deprives them of their childhood, interferes with their ability to attend regular school, and that is mentally, physically, socially or morally harmful.

Agricultural Employment

Employment in the cultivation and production of crops, raising of livestock, and other activities related to farming.

Minority Applicants

Individuals seeking employment or entrance to educational programs who are part of a racial, ethnic, or possibly a demographic minority within the relevant population.

Affirmative Action

Policies or measures favoring those who tend to suffer from discrimination, especially related to employment or education.