Managers Can Use the Insight Provided by __________ Systems to Improve

question 3

Multiple Choice

Managers can use the insight provided by __________ systems to improve customer service levels, enhance customer loyalty and retention, increase revenues from current customers, and acquire new customers.

• A) DRP
• B) EOQ
• C) CRM
• D) MRP

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Definitions:

Nominal Wage

The wage paid to employees in current currency terms, without adjustment for inflation, representing the face value of earnings.

Real Wage

The purchasing power of wages, adjusted for inflation, reflecting the actual goods and services that can be bought.

Inflation Rate

The measure of inflation through the rising cost of goods and services, which diminishes the power of currency.

Nominal Wage

The wage earned by an employee, expressed in current currency terms, without adjustment for inflation or changes in purchasing power.