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-__________systems allow companies to maintain all customer records in one centralized location that is accessible throughout the entire organization.


Definitions:

Capacity

The maximum level of output that a company can sustain to make a product or provide a service, given current resources and constraints.

Job-Order Costing

An accounting method that collects and assigns manufacturing costs to individual units or batches of production, suitable for customized products.

Predetermined Overhead Rate

An estimate used to allocate manufacturing overhead to products, calculated before the accounting period begins based on expected costs and activity levels.

Gross Margin

The difference between revenue and cost of goods sold, divided by revenue, expressed as a percentage; it measures how efficiently a company uses its resources to make products.

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