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Customer Service in Logistics Focuses on Understanding What Customers Want

question 52

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Customer service in logistics focuses on understanding what customers want and measuring logistics performance against these customer requirements.


Definitions:

Expert Power

The influence one possesses due to their skills, knowledge, or expertise in a particular field or domain.

Coercive Techniques

Methods used to enforce compliance or change behavior through threats or force.

Decision Makers

Individuals or groups with the authority to make choices that determine policies, strategies, or practices.

Political Approach

A method or strategy applied in the analysis or practice of politics, often focusing on the use of power, governance, and policy-making.

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