Customer Service in Logistics Focuses on Understanding What Customers Want

question 52

True/False

Customer service in logistics focuses on understanding what customers want and measuring logistics performance against these customer requirements.

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Definitions:

Dishabituation

The revival of attention to a stimulus following the presentation of a new or different stimulus, after habituation has occurred.

Habituation

A decrease in response to a stimulus after repeated exposure, often leading to decreased attention or reaction to the stimulus.

Observational Learning

The process of acquiring knowledge and skills by watching others, without direct instruction.

Evolutionary Theorists

Individuals who study and explain how evolutionary principles like natural selection influence behavior and psychological traits.