The First Step in the Cycle of Customer Satisfaction Is

question 68

Multiple Choice

The first step in the cycle of customer satisfaction is to get into the mind of the customer to identify customer __________ and __________.

• A) products, processes
• B) people, products
• C) needs, desires
• D) goals, objectives

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Definitions:

Phosphate Group

A functional group consisting of a phosphorus atom bonded to four oxygen atoms, crucial in the structure of DNA and energy transfer.

Antioxidant Molecules

Compounds that prevent oxidation, a chemical reaction that can produce free radicals and thus damage cells.

Free Radicals

Highly reactive molecules with unpaired electrons that can cause damage to cells and DNA, playing a role in aging and various diseases.

Aerobic Respiration

Oxygen-requiring cellular respiration; breaks down organic molecules (particularly glucose) and produces ATP, carbon dioxide, and water. Includes glycolysis, acetyl–CoA formation, the Krebs cycle, and electron transfer phosphorylation.