Fill in the Blank(s)

question 13

Short Answer

Fill in the Blank(s)
-A negative_______ between customer expectations and customer experience leads to customer dissatisfaction.

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Definitions:

Cost Per Hire

The total expenses incurred by an organization to fill a job vacancy, including advertising, recruiting, and administrative costs, divided by the total number of hires made.

Nepotism

The practice of favoring relatives or friends, especially by giving them jobs, based on their relationship rather than on their abilities or qualifications.

Realistic Job Preview

A tool used in the recruitment process to give prospective employees an honest view of the positive and negative aspects of a job, helping them make informed decisions.

HR Specialist

A professional focusing on specific areas within human resources, such as recruitment, training, or employee relations.