One of Garvin's 8 Factors That Comprise Quality as Viewed

question 40

Multiple Choice

One of Garvin's 8 factors that comprise quality as viewed by the customer is performance. Performance refers to the ________.

• A) primary operating characteristics of the product or service
• B) delivery speed of the product or service
• C) number of product or service features
• D) customer viewed dependability of the product or service

---

Definitions:

Unit Product Cost

The sum of variable and fixed expenses incurred in the creation of a single product unit.

Direct Labor-Hours

The total hours of labor directly involved in manufacturing a product or providing a service.

Predetermined Overhead Rate

A rate calculated before the start of a period, used to allocate overhead costs to products based on a chosen allocation base, such as labor hours or machine hours.

Manufacturing Overhead

All indirect costs associated with the production process, such as utilities, maintenance, and salaries for management.