One of Garvin's 8 Factors That Comprise Quality as Viewed

question 28

Multiple Choice

One of Garvin's 8 factors that comprise quality as viewed by the customer is reliability. Reliability is defined as ________.

• A) the y of the product to be repaired
• B) a product or service characteristic where it can be counted upon not to fail
• C) how well a product or service matches established specifications
• D) the delivery speed of the product or service

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Definitions:

Immediate Feedback

The process of providing quick and direct responses to a recipient's actions or statements, facilitating rapid learning or adjustment.

Placebo Treatment

A treatment or procedure that is given as a control in clinical trials, having no therapeutic effect and used to assess the effectiveness of another substance or treatment.

Projective Testing

A type of psychological test in which subjects respond to ambiguous stimuli, revealing hidden emotions and internal conflicts based on their projections.

Brain Scanning

The use of imaging technology, such as MRI or CT scans, to examine the structure or function of the brain.