One of Garvin's 8 Factors That Comprise Quality as Viewed

question 3

Multiple Choice

One of Garvin's 8 factors that comprise quality as viewed by the customer is serviceability. Serviceability refers to the________.

• A) product or service characteristic where it can be counted upon not to fail
• B) customer viewed dependability of the product or service
• C) speed of repair when quality problems arise
• D) the frequency of repair

---

Definitions:

Biomedical Therapy

Treatment for psychological disorders that involves influencing brain chemistry, typically through drugs, surgical procedures, or similar medical interventions.

Anxiety Disorders

Psychological disorders characterized by distressing, persistent anxiety or maladaptive behaviors that reduce anxiety.

Free Association

A psychoanalytic process in which the patient speaks freely to reveal the unconscious thoughts and feelings that might be causing psychological distress.

Sigmund Freud

An Austrian neurologist and the founder of psychoanalysis, a clinical method for treating psychopathology through dialogue between a patient and a psychoanalyst.