When Managers Emphasize Efficient Operations Over Appropriate Customer Satisfaction Requirements

question 23

Multiple Choice

When managers emphasize efficient operations over appropriate customer satisfaction requirements, discrepancies in service quality can lead to__________.

• A) service gaps
• B) customer feedback
• C) higher operating costs
• D) higher fill rate targets

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Definitions:

Independent Living

Refers to a lifestyle that allows individuals, especially those with disabilities, to maintain autonomy by managing their own personal and household activities without assistance.

Cohort

A group of people sharing a common characteristic, such as being from a given time period.

Longitudinal Study

Research design that involves repeated observations of the same variables over short or long periods of time, often used to observe development changes.

Developmental Factor

An element that contributes to the growth or evolution of an organism or system.