Considering a Competency-Success Factor Alignment Matrix, When Customer Success Factors

question 18

Multiple Choice

Considering a competency-success factor alignment matrix, when customer success factors are high and competencies are high, this condition will most likely result in ________.

• A) diminished focus and dissipated capabilities
• B) resources expended here are wasted
• C) effective alignment results in Profitable Customer Takeaway
• D) effort and resources dedicated to non-valued activities result in low customer takeaway

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Definitions:

Painter

An artist who creates visual works primarily using paint as a medium on surfaces such as canvas, wood, walls, or paper.

Production Incentives

Rewards or benefits given to employees to motivate them to increase their output or efficiency in the production process.

Piecework

A payment method by which employees are paid a fixed rate for each unit produced or action performed, regardless of time.

Assembly-Line Workers

Employees who work on a manufacturing process where the product is moved from workstation to workstation, with each worker responsible for a specific task.