Jeremy Sells Encyclopedias for a Company, Visiting Each House in a Particular

question 9

Multiple Choice

Jeremy sells encyclopedias for a company, visiting each house in a particular neighborhood and convincing the residents to buy the books. The people at the first few homes asked some questions, and even though he was not able to provide satisfactory answers, Jeremy understood the questions were being asked. To provide satisfactory answers to the next person, what step must Jeremy take?

• A)Prepare
• B)Rephrase the question
• C)Use organizational signposts
• D)Stay on message

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Definitions:

Public Concern

Issues that are deemed to be of interest or importance to the general public, often relating to safety, health, or the environment.

Electronic Communications Privacy Act

A U.S. law that protects wire, oral, and electronic communications while they are being made, in transit, and when they are stored.

Employers

Entities or individuals who hire and pay individuals to perform certain jobs or services, often within an organizational or business setting.

Violation

The act of disregarding or not complying with a law, rule, or agreement.