According to the Harvard Business School Working Knowledge Website, Apologies

question 28

Multiple Choice

According to the Harvard Business School Working Knowledge website, apologies are useful to help repair the reputation of the wrongdoer and to ________.

• A) deliver feedback
• B) demonstrate empathy
• C) eliminate future conflict
• D) help repair relationships

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Definitions:

Enhance Utility

The process of increasing the usefulness, pleasure, or satisfaction obtained from a product, service, or experience.

Cross-Functional Team

A team composed of members from different functional areas of an organization, working together towards a common goal.

Multiteam System

A complex system consisting of multiple teams working interdependently toward shared and distinct objectives.

Quality Circles

A management technique involving a group of employees who voluntarily meet regularly to identify, analyze, and solve work-related problems.