Which Othe Following Is Recommended by Your Textbook as a Way

question 8

Multiple Choice

Which othe following is recommended by your textbook as a way to enhance the effectiveness oyour examples?

• A) Practice the delivery of your extended examples.
• B) Use examples involving people your audience knows.
• C) Make your examples vivid and richly textured.
• D) all of the above
• E) a and c only

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Definitions:

Responsiveness

The speed and quality of a reaction to inquiries, requests, or changing conditions, often used as a measure of good customer service or system performance.

Service Quality

A measure of how well the service level delivered matches customer expectations.

Gap Analysis

The process of comparing actual performance with potential or desired performance to identify differences, shortcomings, or opportunities for improvement.

Service Evaluation

The process of assessing the quality, efficiency, and satisfaction associated with a service provided, based on specific criteria and feedback.