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Which is NOT required of countries looking to join the European Union?
Writing a Claim Message
Crafting a communication that asserts a right or seeks an adjustment, often related to a problem with goods or services.
Corrective Action
Measures taken to rectify a problem, error, or deviation from expected standards or practices.
Apology
An expression of regret or sorrow for having done wrong or caused inconvenience, often a key component in resolving conflicts and maintaining relationships.
Indirect Claim Message
A communication approach that addresses an issue or claim in a less straightforward manner, often used to soften criticism or a complaint.
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