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James Dodgsen is a student in a graduate course in business. The professor in the course has given Dodgsen and his classmates a surprise quiz in class. Dodgsen did not do the reading for class that day because he had been grading papers as part of his TA position. He has been prepared for every other class that semester. As he glances as the quiz questions, he realizes that he does not know any of the answers. However, he sees that Jane Frampton, the student who sits next to him, is well prepared and answering the questions with great ease. He can see her answers because of her large, block-style printing. Dodgsen copies her answers.
Process Flow Chart
A visual representation of the steps in a process, showing how tasks or operations are connected.
Pareto Analysis
A decision-making technique used to prioritize tasks or identify key causes of problems based on the principle that 80% of effects come from 20% of the causes.
Fishbone Diagram
A visual tool used for identifying and organizing the potential causes of a problem, typically resembling the shape of a fishbone.
Total Quality Management
A management approach focused on continuous improvements in quality, aiming to reduce waste and increase customer satisfaction.
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