If a Return Is Made by a Customer and the Customer

question 4

True/False

If a return is made by a customer and the customer does not owe you any money, a refund check is issued along with a credit memo.

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Definitions:

Victor Vroom

A psychologist recognized for formulating the expectancy theory of motivation, which suggests that individual motivation to perform is influenced by expectations of reward and achievable outcomes.

Hygiene Factors

Elements related to job dissatisfaction according to Herzberg's motivation-hygiene theory, including company policy, supervision, salary, interpersonal relations, and working conditions.

Dissatisfiers

Factors or elements in a situation or product that can cause dissatisfaction if missing or poorly executed, though their presence does not necessarily increase satisfaction.

Herzberg

Refers to Frederick Herzberg, an American psychologist known for introducing the two-factor theory, also known as Herzberg's motivation-hygiene theory, in workplace management.