Which of the Following Is NOT an Example of Technological

question 137

Multiple Choice

Which of the following is NOT an example of technological progress?

• A) builders constructing a new office building that uses less energy
• B) an increase in Florida's orange crop resulting from a mild winter
• C) the invention of wireless internet access
• D) the development of blue tooth headsets

---

Definitions:

Downselling

Downselling involves offering a lower-priced alternative to a product or service a customer is considering, aiming to make a sale when the original item is beyond the customer's budget.

Upselling

A sales technique where a seller invites the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale.

Analytical CRM

A type of Customer Relationship Management (CRM) focused on capturing, interpreting, and analyzing customer data to improve decision-making and customer relationships.

Customer Behavior

The study of how individual customers, groups or organizations select, buy, use, and dispose of goods, services, ideas, or experiences.