Examlex
Which one of the following statements is not true in terms of culture?
Delivery Gap
The discrepancy between a company's service quality specifications and the actual service delivered to customers.
Zone of Tolerance
The range within which consumers are willing to accept variations in a product or service’s level of quality.
Reservation Policy
A set of rules and guidelines established by a service provider regarding the booking of its services or facilities, often including deposit requirements, cancellation policies, and booking deadlines.
Empowerment
The process of giving individuals or groups the power and resources to make decisions, take actions, and be responsible for their outcomes.
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