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What Are the Factors in Costa and McCrae's Five-Factor Model

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Essay

What are the factors in Costa and McCrae's Five-Factor Model (FFM) of personality? Briefly describe the developmental course of these factors over the adult life span?


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Service Experience

The subjective perception and evaluation by a customer of the service delivered by a company or an organization.

Performance

A measurement of how efficiently and effectively a person, system, or machine operates to meet its goals.

Process

A series of actions or steps taken to achieve a particular end, often referring to production, business, or administrative procedures.

ISO 9000

A set of international standards for quality management and quality assurance designed to help companies ensure they meet customer and other stakeholder needs.

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