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Mason is part of the union negotiating team.He is gathering information about accident records, employee performance reports, absenteeism and transfers.What step of collective bargaining is he performing?
Knowledge
Information, understanding, or skills acquired through experience or education.
Challenging Goals
Specific, difficult objectives set to motivate and improve performance by pushing boundaries beyond the current capabilities.
Positive Attitude
A mental state which involves looking at the good side of things and expecting positive outcomes.
Hope
An optimistic state of mind based on the expectation of positive outcomes with respect to events and circumstances in one's life or the world at large.
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