MATCHING KEY TERMS AND DEFINITIONS

question 47

Multiple Choice

MATCHING KEY TERMS AND DEFINITIONS
-The technique whereby a neutral third party conducts a hearing to gather evidence and testimony from the parties regarding the differences between them.

• A)Fact-finding
• B)Wagner Act
• C)Dues checkoff
• D)Lockout
• E)Federal Mediation and Conciliation Service (FMCS)
• F)Open shop
• G)Maintenance of membership
• H)Union security arrangements
• I)Railway Labor Act
• J)Wildcat strike
• K)National Labor Relations Board (NLRB)
• L)Agency shop
• M)Right to work laws
• N)Grievance procedure
• O)Authorization card

Calculate and interpret service department charge rates and allocations across divisions.

Evaluate the performance of a manager in a profit center using return on investment (ROI) and residual income.

Differentiate between internal centralized service departments and their roles within an organization.

Understand the concept of return on investment and how it is calculated.

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Definitions:

Reference Group

A group that individuals use as a standard for evaluating themselves, their behaviors, and their attitudes, influencing their sense of social identity.

Interaction Process Analysis (IPA)

A methodology for observing and categorizing the interpersonal dynamics and communication patterns within a group to understand its behavior.

SYMLOG

SYMLOG (System for the Multiple Level Observation of Groups) is a framework and methodology for observing and analyzing the behavior of individuals within a group, focusing on dimensions of dominance/submission, friendliness/hostility, and instrumentality/expressiveness.

Structured Observational

A method of research involving the systematic observation and documentation of behaviors within controlled or semi-controlled conditions.