Ahmad, a Veteran Retail Manager, Applied for a Position as a Supervisor

question 18

Multiple Choice

Ahmad, a veteran retail manager, applied for a position as a supervisor at a newly opened outlet store after the electronics store chain he worked for closed.He was told he did not get the job because he did not have a high school diploma.Although that was not stated as a job requirement for assistant manager positions, he learned that the application form he completed was the same one used for Assistant and General Managers.That form is legally weighted to consider education level.He can use which of the following as a basis for legal challenge?

• A)None of these items should be weighted more heavily than any of the others.
• B)Application items were not validated for the manager positions.
• C)Prior job experience should be weighted more heavily than educational background.
• D)Educational background should be weighted more heavily than prior job experience.
• E)Application forms cannot be used in this way.

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Definitions:

Actor/Observer Bias

A cognitive bias involving the tendency to attribute one's own actions to external factors, while attributing others' actions to their personalities.

Mere Exposure Effect

The mere exposure effect is a psychological phenomenon where people tend to develop a preference for things merely because they are familiar with them.

Attributional Style

A person's habitual way of explaining outcomes in their life, whether these are positive or negative events.

Situational Factors

Variables that affect consumer buying decisions and behaviors that are influenced by external conditions rather than internal or personal characteristics.