In Order to Achieve Higher Levels of Customer Satisfaction, a Company

question 10

Multiple Choice

In order to achieve higher levels of customer satisfaction, a company initiates monitoring the complaint resolution process of its customer service representatives.As a first step, the company decides to collect data on the number of unanswered calls out of the first 250 incoming calls to its call center made each day.At the end of monitoring 25 days, it was found that a total of 500 incoming calls went unanswered.The control limits for the p-chart of these data are ________________________ .

• A)0.029 and 0.131
• B)0 and 0.304
• C)0.066 and 0.094
• D)0.048 and 0.112
• E)None of the above.

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Definitions:

Between-Treatments

Pertains to the variations between group means in an experiment and is key to determining whether treatment effects exist.

Degrees of Freedom

The number of independent values or quantities that can be assigned to a statistical distribution.

Between-Treatments

The variation in data that is attributed to the differences in conditions or treatments applied in an experiment.

Null Hypothesis

A default hypothesis that there is no significant difference or relationship between specified populations or variables, used in statistical testing.