Suppose the Time It Takes for Customer Representatives to Diagnose

question 9

Multiple Choice

Suppose the time it takes for customer representatives to diagnose and fix computer problems is uniformly distributed from 10 to 120 minutes.What is the probability that a problem is diagnosed and fixed within 30 minutes?

• A)0.27
• B)0.73
• C)0.82
• D)0.50
• E)0.18

---

Definitions:

Variance Analysis

The process of investigating the differences between actual financial performance and budgeted expectations, identifying causes of variance.

Financial Accounting

The branch of accounting that is concerned with recording transactions using generally accepted accounting principles (GAAP) for a business or other economic unit and with a periodic preparation of various statements from such records.

Traditional Manufacturing

A manufacturing approach that involves a series of discrete steps or stages in a production process, often characterized by manual labor and the use of conventional machinery.

Push Manufacturing

A production strategy where items are produced based on forecasted demand, pushing them onto the market regardless of immediate need.