Internet Service Providers (ISP) Need to Resolve Customer Problems as Quickly

question 13

Multiple Choice

Internet service providers (ISP) need to resolve customer problems as quickly as possible.For one ISP, past data indicates that the likelihood is .80 that customer calls regarding Internet service interruptions are resolved within one hour.Out of the next 10 customer calls about interrupted service, how many would be expected to have their service problems resolved within one hour?

• A)2
• B)4
• C)6
• D)8
• E)10

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Definitions:

Raw Materials

Fundamental substances or components used in the initial stages of the manufacturing process to produce goods.

Cash Disbursements

The payment of cash by a business for expenses, purchases, or obligations.

Sales

The total amount of revenue generated from selling goods or services over a given period.

Retained Earnings

Retained earnings represent the portion of a company's net income that is kept within the company after dividends are paid to shareholders, used for reinvestment or debt payment.