Customer Satisfaction

question 141

Multiple Choice

Customer satisfaction:

• A)is the same as customer value
• B)can occur even if the product does not meet customer expectations
• C)is most likely to be achieved by companies that have a production orientation
• D)refers to the customer's feeling that a product has met or exceeded expectations
• E)is accurately described by all of the above

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Definitions:

Locational Transition Fits

A type of fit specifying a range wherein there may be either a slight interference or clearance between parts, used for parts requiring precise alignment.

Clearance

The amount of space or distance allowed between two parts for proper fit, function, or movement.

Interference Fits

A type of fit in mechanical engineering where two parts are so tightly fit together that they deform each other to stay in place.

Locational Transition Fit

A type of fit defined by tolerances that allows for a limited amount of either interference or clearance between assembled parts.