Spring Airlines Is a Small Budget Airline That Is Based

question 128

Multiple Choice

Spring Airlines is a small budget airline that is based in China.Due to the unfamiliarity of this mode of transportation in China, Spring's employees are often attacked by unhappy customers who demand compensation for flight delays.According to Herzberg, these attacks by passengers would be an example of a _____ factor.

• A)job satisfier
• B)self-actualizing
• C)motivating
• D)employee-controlled
• E)hygiene

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Definitions:

Developing Ideas

The process of creating, refining, and evaluating new concepts or proposals for problems solving, innovation, or improvement.

Influencing Others

The ability to affect the thoughts, behaviors, or feelings of other people through various tactics or strategies.

Ethical Dilemmas

Situations in which a person must choose between two or more conflicting moral principles, making it challenging to decide the right course of action.

Organizational Behavior

A field of study that investigates the impacts that individuals, groups, and structure have on behavior within organizations, aiming to improve such organizations' effectiveness.