In a Survey of Middle-Level Managers in Service Industries, a Majority

question 111

Multiple Choice

In a survey of middle-level managers in service industries, a majority stated that employees have an inherent distrust of managers and will respond to instructions only if they perceive their treatment to be fair.This statement indicates the managers would be most successful using the _____ to motivate their employees.

• A)equity theory
• B)expectancy theory
• C)theory of objectivity
• D)theory of equality
• E)fair treatment theory

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Definitions:

Process Visuals

Diagrams or images used to illustrate the steps in a process or how something works.

Text

Written words or content presented in a book, document, online, or other mediums.

Audience

The group of people who are the intended recipients of a message, performance, or piece of media.

Keynote

A main or highlighted speech delivered to set the underlying tone and summarize the core message of an event.