An Example of a Provider of Exceptional Customer Service Is

question 64

Multiple Choice

An example of a provider of exceptional customer service is L.L.Bean, Inc.One of its employees actually drove 500 miles from Maine to New York to deliver a canoe to a customer who was leaving on a trip.The employee was able to perform this task with the support of L.L.Bean because the catalog retailer believes strongly in:

• A)job rotation
• B)empowerment
• C)flextime
• D)telecommuting
• E)task expansion

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Definitions:

Same-Decision Defense

A legal argument stating that an employer would have made the same decision regarding an employee's status even in the absence of wrongful conduct.

Worksharing Agreements

Collaborative arrangements between organizations or departments to divide work or projects to improve efficiency or output.

EEOC

The Equal Employment Opportunity Commission, a federal agency tasked with enforcing laws against workplace discrimination.

Right-to-Sue Letter

A document issued by a government agency authorizing an individual to pursue a lawsuit against an employer for suspected violations of the law.