Spring Airlines Is a Small Budget Airline That Is Based

question 54

Multiple Choice

Spring Airlines is a small budget airline that is based in China.The company has a strict rule against passengers bringing any food or beverage on board with them.In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule.The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news.This is an application of the _____ theory.

• A)psychological
• B)estimation
• C)equity
• D)expectancy
• E)reevaluation

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Definitions:

Significant Task

A task of great importance or consequence, often requiring considerable effort or resources to accomplish.

Necessary Skills

The essential abilities and competencies required to perform tasks or jobs effectively and successfully.

Decrease Job Satisfaction

The reduction in the level of contentment or happiness that an individual derives from their job or occupation.

Additional Duties

Responsibilities or tasks that are assigned to someone beyond their regular scope of work.