In a Survey of Middle-Level Managers in Service Industries, a Majority

question 111

Multiple Choice

In a survey of middle-level managers in service industries, a majority stated that employees have an inherent distrust of managers and will respond to instructions only if they perceive their treatment to be fair.This statement indicates the managers would be most successful using the _____ to motivate their employees.

• A)equity theory
• B)expectancy theory
• C)theory of objectivity
• D)theory of equality
• E)fair treatment theory

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Definitions:

Bills-of-Material

A comprehensive list detailing the raw materials, parts, and components needed to manufacture a product, including quantities and specifications.

Closed-Loop MRP

A manufacturing resource planning approach that incorporates feedback mechanisms to adjust and improve planning activities based on actual performance.

Work Centre

A specific physical location where work is performed, often consisting of one or more machines or workstations and the labor force.

Resource Requirements Profiles

Resource Requirements Profiles are detailed outlines that specify the types and quantities of resources needed to complete a project or operation within a specified time frame.