GTE Modified Its Telephone Operations by Creating "Customer Care Centers

question 148

Multiple Choice

GTE modified its telephone operations by creating "customer care centers." The purpose of this change was to identify and abandon outdated rules and fundamental assumptions and act as if it were creating a new company more in line with the needs of today's customers.GTE was using a new concept in business called:

• A)operations research
• B)reengineering
• C)quality improvement
• D)operational control
• E)management by objectives

Grasp Adler's notion of lifestyle, including its development and crystallization.

Comprehend Adler's approach to overcoming inferiority feelings and the significance of the creative power of the self in shaping personality.

Understand Adler's concept of social interest and its importance in cooperation and community feeling.

Identify and differentiate the four basic styles of life according to Adler.

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Definitions:

Allocation of Resources

The process by which resources are distributed for the production of goods and services within an economy.

Government Intervention

Regulatory actions taken by a government in order to affect decisions made by individuals, groups, or organizations within its economic systems.

Excludable

A characteristic of a good or service that allows the owner or provider to prevent others from using it without permission.

Rival

A characteristic of a good or service that implies its consumption by one individual prevents simultaneous consumption by another individual.