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If China is capable of producing either teddy bears or toy trains or some combination of the two, then
Internal Customers
Employees or departments within an organization that rely on others within the same organization for products, services, or information.
Continuous Improvement
An ongoing effort to improve products, services, or processes by making small, incremental improvements over time, rather than through big, radical changes.
Current Performance
The present level of effectiveness and efficiency with which tasks and goals are being achieved by individuals or organizations.
Total Quality Management
A management approach focused on continuous improvement of processes, products, and services to achieve high quality.
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