Distribution Centers Improve Customer Service by Providing Place Utility

question 5

True/False

Distribution centers improve customer service by providing place utility.

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Definitions:

High Formalization

refers to an organization's emphasis on structure, rules, and procedures to standardize behavior and processes.

Structural Characteristic

A fundamental aspect or feature that defines the organization, composition, or construction of something.

Decisions

Choices made from among alternative courses of action that may affect an organization or individual's course.

Formal

Following or being in accord with established procedure, principle, or protocol, often in organizational or official settings.