At Least Once a Month, I Get Calls from Individuals

question 10

Multiple Choice

At least once a month, I get calls from individuals doing marketing surveys. They frequently claim that the survey will take "just a minute or two." However, I inevitably find that, once committed in this fashion I am still answering questions 10-20 minutes later. According to the advice given in Influence, the next time I get such a call, which of the following should I feel justified in doing? I should:

• A) tell the caller when the agreed-upon time has run out and end the call.
• B) ask to speak to the caller's supervisor and complain if pressed by the caller to continue beyond the agreed-upon time.
• C) call the Better Business Bureau to advise them of the caller's company name and tactics.
• D) all of the above.

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Definitions:

Endangered Species List

A register maintained by various organizations that catalogues animal and plant species considered to be at risk of extinction.

In Situ Conservation

Conservation methods that protect the genetic material of endangered species in their natural habitat, without moving them to new locations.

Deforestation

The temporary or permanent removal of forest for agriculture or other uses.

Boreal Forests

Boreal forests, also known as taiga, are dense forests located in high northern latitudes, characterized by cold climates and coniferous trees.