Hanks Company Manufactures Visors

question 95

Essay

Hanks Company manufactures visors. Classify each of the following quality costs as: prevention, appraisal, internal failure, or external failure.
a. Disposal of spoiled work in process
b. Downtime due to quality problems
c. Expediting work to meet delivery schedule
d. Field testing
e. Maintaining a complaint department
f. Product liability
g. Quality training
h. Reinspection
i. Rework direct manufacturing labor and overhead
j. Scrap
k. Testing and inspecting of machinery
l. Testing and inspecting of direct materials
m. Utilities in inspection area of plant
n. Warranty repairs

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Definitions:

Nonverbal Behavior

Communication without the use of spoken language, encompassing facial expressions, body language, gestures, and other physical cues.

Therapeutic Worker

A professional who engages in activities or occupations aimed at improving an individual's mental health or well-being.

Pacing

The speed or tempo at which an activity, process, or story unfolds, often critical in maintaining interest, managing stress, or ensuring effectiveness.

Start Where

A social work principle emphasizing the importance of beginning the therapeutic or intervention process from the client's current situation, perspective, and readiness for change.