When Deciding Whether to Replace a Product, Service, or Department

question 130

Multiple Choice

When deciding whether to replace a product, service, or department, managers should choose the alternative that has:

• A) the greatest contribution margin
• B) the greatest contribution to pay unavoidable costs
• C) the highest avoidable costs
• D) the lowest overall cost

Recognize the evolution of ISO 9000 from quality assurance to quality management systems.

Comprehend the philosophy and significance of continuous improvement in quality management.

Distinguish between different types of quality costs, such as internal failure costs.

Understand the relationship between just-in-time (JIT) and quality improvement.

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Definitions:

Stereotype

An oversimplified set of beliefs about the members of a social group or social stratum that is used to categorize individuals of that group.

Secondary Data

This refers to data that has been previously collected and analyzed by someone else, and is then used for a new research project.

National Opinion Polls

Surveys conducted to assess the public's views or opinions on various topics at a nationwide level.

Census Data

Statistical data about a population and its characteristics, usually collected by a government.