Which of the Following Is Not a Cost Driver of Customer

question 91

Multiple Choice

Which of the following is not a cost driver of customer services costs?

• A) Hours spent servicing products are not a cost driver of customer services costs.
• B) Number of service calls is not a cost driver of customer services costs.
• C) Travel costs are not a cost driver of customer services costs.
• D) All of these answers are correct.

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Definitions:

Subjective Standard

A criterion for judgment based on personal feelings, tastes, or opinions rather than external facts.

Outward Manifestations

Actions or expressions that show an intention to make an agreement or contract, observable to others.

Parties' Intent

The actual aim or purpose that contracting parties had in mind at the time of entering into an agreement.

Invitation To Offer

An indication by a party that they are open to negotiation or receiving offers, but are not making a formal offer themselves.