Customer Service Is the Function of a Value Chain That

question 43

Multiple Choice

Customer service is the function of a value chain that includes:

• A) the manner by which individuals or groups learn about the value and features of products or services
• B) the support activities provided to the customer
• C) the mechanism by which products or services are delivered to the customer
• D) All of these answers are correct.

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Definitions:

Random Sampling

A technique used in research to select a sample of subjects in such a way that every individual has an equal chance of being chosen.

False Generalizations

Erroneous conclusions or statements made about a whole group based on insufficient or biased information.

Survey Researchers

Survey researchers design, conduct, and analyze surveys to collect data on opinions, behaviors, or demographics.

Correlational Research

A type of non-experimental research method that examines the extent to which two variables are related, without inferring a cause-and-effect relationship.