Sociologist Arlie Hochschild Observed How "Feeling Rules" Were Instructed to Delta

question 18

Multiple Choice

Sociologist Arlie Hochschild observed how "feeling rules" were instructed to Delta Airlines cabin staff as part of their training regimen. The "feeling rules" associated with this occupation:

• A) aimed to produce staff who could play a particular emotional role.
• B) aimed to encourage a particular emotional tone in passengers.
• C) were ingrained by asking staff to practice particular expressions and recall memories to aid performances.
• D) all of the above are true of Delta Airlines training observed by Hochschild.

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Definitions:

Lichens

Lichens are symbiotic associations between a fungus and a photosynthetic partner, usually algae or cyanobacteria, living together in a mutually beneficial relationship.

Edible Fungi

Organisms from the fungi kingdom that are safe for human consumption.

Ergot

A fungal disease of cereal crops and grasses, producing toxic alkaloids, historically associated with outbreaks of ergotism in humans.

Truffles

A type of highly valued fungus that grows underground, often near the roots of certain trees, prized for their distinctive flavor in culinary uses.