Complete the following table, indicating whether the transaction would: I - improve, W - worsen or NE - have no effect on the items noted. 
Definitions:
Forget
The inability to retrieve information or memories from one's memory.
Effective Listening
The skill of fully focusing on and understanding the speaker's message, involving both hearing and interpreting the information.
Empathetic Listening
The skill of understanding and sharing the feelings of another person by fully concentrating on their words and emotional expressions.
Clarifying
The process of making a statement or situation less confused and more comprehensible.
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