Which of the Following Demonstrates Why the 1982 Tragedy Involving

question 31

Multiple Choice

Which of the following demonstrates why the 1982 tragedy involving someone tampering with Tylenol packages and lacing them with poison is often given as an example of the correct way to handle public relations during a crisis?

• A) Tylenol successfully shifted blame by telling lies to cast suspicion on competitors.
• B) Tylenol changed its name in order to avoid any lingering negative publicity.
• C) Tylenol underestimated the number of contaminated bottles and still managed to get the public to sympathize with the company.
• D) Tylenol offered full disclosure of the problem to the press, recalled its products
• E) None of the above options is correct.

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Definitions:

Race

A socially constructed category of identification based on physical characteristics, ancestry, historical affiliation, or shared culture.

Representation

involves the act of depicting or symbolizing someone or something in particular ways, often in politics, media, or arts.

Group Identification

The psychological process by which individuals align themselves with particular social groups, adopting the group's norms, values, and behavior.

Self-Esteem

The individual's subjective evaluation of their own worth, encompassing beliefs about oneself as well as emotional states such as triumph, despair, pride, and shame.