The Balanced Scorecard Focuses on Lagging Indicators Such as Actual

question 26

True/False

The balanced scorecard focuses on lagging indicators such as actual sales volume rather than including leading indicators such as customer satisfaction.

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Definitions:

Stakeholders

Individuals, groups, or organizations that have a vested interest in the performance, decisions, and success of a company or project, including employees, investors, customers, and suppliers.

Quality Service

the measure of how well the service level delivered matches customer expectations.

Sustainable Competitive Advantage

A long-term strategy that cannot be easily duplicated by competitors, allowing an organization to perform better over time.

Human Resources

The department within an organization that deals with the management, support, and development of its employees.