Juana and Carl Are Implementing a Balanced Scorecard for Their

question 39

Multiple Choice

Juana and Carl are implementing a balanced scorecard for their company, DoItRight Manufacturing. They are considering various performance metrics for assessing progress toward strategic objectives. Which of the following would be a good choice of performance metric for the strategic objective listed?

• A)The strategic objective of delighting the customer is measured by the number of repeat customers.
• B)The strategic objective of delighting the customer is measured by the average employee tenure.
• C)The strategic objective of increasing profits is measured by the number of hours provided for employee training.
• D)The strategic objective increasing profits is measured by the customer satisfaction rating.

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Definitions:

We-viewpoint

Writing or speaking from a perspective that emphasizes inclusivity, often by using pronouns like "we" and "us" to foster a sense of community or shared identity.

Goodwill

Refers to the intangible asset representing the value of a company's brand, reputation, and customer relationships.

Tailored Closing

A conclusion or closing remark that is specifically designed to address or appeal to the audience's interests or requirements.

Colloquial Words

Words or expressions used in informal speech rather than formal writing, often reflective of specific geographical or social groups.