Julia and Jaime Manage a Glass-Making Company

question 37

Multiple Choice

Julia and Jaime manage a glass-making company. Their company includes a manufacturing division, a warehouse and logistics division, and a customer care division. To avoid common measures bias when analyzing the performance of each of these unique divisions, Julia and Jaime should

• A)choose performance metrics that will be applied equally to all three divisions regardless of the division's unique characteristics
• B)not use the balanced scorecard performance measuring system because it cannot be applied to unique circumstances
• C)not include the learning and growth perspective of the balanced scorecard under these circumstances
• D)create a unique divisional scorecard for each separate division

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Definitions:

Self-esteem

An individual's subjective evaluation of their own worth, encompassing beliefs and emotions such as triumph, despair, pride, and shame.

Psychological Distress

Emotional suffering or discomfort often characterized by symptoms of depression, anxiety, or stress.

Physical Health

The condition of a person's body, including the absence of disease, fitness level, and overall bodily function.

Social Identity

An individual's sense of who they are based on their group memberships, such as nationality, religion, or social class.