To Minimize Common Measures Bias When Developing Divisional Balanced Scorecards

question 125

Multiple Choice

To minimize common measures bias when developing divisional balanced scorecards for unique divisions within a corporation,

• A)one division may focus more heavily on a subset of the four perspectives, for example on learning and growth and internal processes, while other divisions focus on different perspectives, such as customer and financial
• B)each division must focus equally on all four perspectives of the balanced scorecard
• C)the performance metrics should be treated as strategic objectives in and of themselves within each division
• D)it is important to stop gathering information when the results for the division look good

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