Match the Following Descriptions and Examples with the Four Performance

question 57

Short Answer

Match the following descriptions and examples with the four performance perspectives in the balanced scorecard (a-d).
-Focuses on research and development initiatives and employee training, retention, and satisfaction efforts
A)Financial
B)Internal processes
C)Learning and growth
D)Customer

• A)Financial
• B)Internal processes
• C)Learning and growth
• D)Customer

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Definitions:

Management

The process of planning, organizing, leading, and controlling resources within an organization to achieve its objectives effectively and efficiently.

Cost Changes

Adjustments in the financial outlays associated with different business activities or over time.

Break-even Point

The level of sales at which total revenues equal total expenses, resulting in no net profit or loss.

Sales Mix

The combination of different products or services a company sells, usually expressed in terms of the proportion of total sales volume each constitutes.