Cassie Works at LoftCo, Inc

question 59

True/False

Cassie works at LoftCo, Inc., studying effective ways to retain the company's current customers. The performance measures she gathers include determining the number of customer returns each week. Cassie is focused on the internal processes perspective of the balanced scorecard performance management system.

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Definitions:

Form 940

A form utilized by employers to declare their yearly tax under the Federal Unemployment Tax Act (FUTA) to the IRS.

FICA-OASDI

Federal Insurance Contributions Act - Old Age, Survivors, and Disability Insurance; a U.S. payroll tax that funds Social Security benefits.

Federal Income Tax

A charge imposed by the national government on the yearly income of persons, businesses, trusts, and other legal bodies.

FICA-OASDI

Refers to the Social Security portion of the Federal Insurance Contributions Act tax, funding retirement, disability, and survivor benefits.